Buying A Medical Alert – Focus On The Company

When buying a medical alert system, it's important that you know what the Pro's know.   This is a confusing market, and choosing the wrong medical alert company can haunt you (or your loved  one) for years.

For starters, make sure you do some research before buying a medical alert system. Don't pick a company out of the blue. Making an uninformed medical alert choice is a recipe for disaster. Here at The Senior List we hear story-after-story about consumers that get duped by unscrupulous medical alert providers.


One recent commenter (Let's call him “Ken”) tells us about a medical alert company that had his mother sign a 5 year binding agreement with no out-clause. After a short period of time, he realized his mother no longer needed the medical alert system. Guess what… This particular company is sticking-it-to-him for the next 4 years!

Here are a few questions to ask when shopping for a medical alert system:

  • What is your return policy?
  • What happens when I no longer need the medical alert system?
  • Am I locked into a contract term?
    • For how long?
    • How can I purchase this without a binding contract term?
  • How far can I walk from the base station?
  • What happens if the equipment fails?
    • How soon do you send out a replacement?
      • Does that cost me anything?
  • Do I have to charge up the pendant?
    • How long will the charge last?
  • Do I need a land-line?
    • What if I don't have one?
  • Is the pendant waterproof?

Whatever you do, make sure you do business with a company that has your back… One you can trust. The best advice we can give you is to stay away from signing long-term (binding) contracts.  Oh and one other thing – Make sure you ask a lot of questions. If you're not comfortable with the answers your getting, move along.

That's a good start. If you want to make it really easy on yourself, you can choose one of the many vendors that we've added to our “RECOMMENDED LIST OF MEDICAL ALERT COMPANIES“. We speak to them often, and they know we expect exemplary customer service for our community members.

If you have an experience with a medical alert provider (good or bad), and you'd like to share it with us – Please do so in the comments below!


  1. I appreciate your advice on what kind of contract term is involved with a medical alert system. It would make sense to find out how long you will be locked into it before you choose one. Just like with any medical equipment, you would probably want to make sure that you buy the system from a reputable and qualified vendor as well.

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