Welcome to our annual list of the best medical alert systems for 2018.
A medical alert system is a valuable investment for any senior. Having a medical alert system means that help is available at the touch of a button in the event of an emergency, giving seniors and their loved ones reassurance and peace of mind. But how do you know which one is best?
Choosing a medical alert system is time consuming. That’s why in 2017, over 100,000 people visited The Senior List looking for advice and information on the best medical alert systems on the market today.
We’re here to help you cut through the clutter and narrow down your list, to save you time looking for reliable information.
We believe the medical alerts on this list offer the highest overall value to customers.
How We Chose Medical Alert Systems for the Recommended List
Medical Alert companies have to meet four criteria to qualify for our list:
1. The equipment works as advertised (and ideally, better). Most medical alert equipment on the market today is “good enough.” We think our readers deserve better than “good enough.” To make this list, medical alert equipment has to perform to a high standard.
2. Great customer service. We’re looking for customer service teams who answer calls in a timely manner, and are courteous and knowledgeable enough to answer your questions.
3. Affordable pricing. Most medical systems today run in the $20 – $40 range for traditional in-home systems, and a little more for cellular. All the systems on our list fit that price bracket.
4. Easy to cancel contracts. If you’ve been visiting The Senior List for a while, you know we’re very much against long term contracts. Some companies try to lock customers into 3 year contracts, which means you’re stuck paying if your loved one no longer needs it, moves into senior housing, or even passes away. All the companies on this list offer easy cancelation terms with NO long-term contracts.
Ready to choose from a list of the best medical alert systems? The following companies made our list of recommended medical alert systems for 2018.
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At a glance: Recommended Medical Alert Systems
| Medical Alert Company | Cellular available?* | Cellular Provider |
|---|---|---|
| MobileHelp | Yes | AT&T |
| Bay Alarm Medical | Yes | AT&T |
| Medical Guardian | Yes | AT&T |
| QMedic | Yes | AT&T |
| LifeStation | Yes | AT&T |
*Cellular units do not require wifi or an internet connection. There are no additional cellular contracts required for cellular units.
For additional details about these top rated companies, continue reading!
List of the Best Medical Alert Systems for 2018
All of MobileHelp’s medical alert systems are now cellular based products. As landlines go by the wayside, cellular is a great option for most older adults today. MobileHelp offers the MobileHelp Duo (which includes medical alert pendants + a base station) and the MobileHelp Solo (cellular pendants without the home base station unit). Prices start at $19.95 per month, and there are no long term contracts to worry about. MobileHelp is also an FDA registered company. Read our comprehensive MobileHelp Review here.
Mobile Help Details:
Features: Cellular in-home option, cellular mobile option with GPS, water-resistant button.
Extras: Automatic fall detection, medication reminders, activity tracking, vital signs monitoring (blood pressure, weight, blood oxygen saturation levels.)
Battery: 30 hour backup battery on in-home system, 24 hour battery life on mobile system.
In-home range: 600 ft range from base station, cellular, no land-line required.
Cost: Starts at $19.95 monthly.
Why we chose them: MobileHelp has really upped their game in the last few years, and now offers a great range of traditional and cellular options to suit your needs.
What makes them stand out: Their optional MobileHelp vital signs tracker and medication reminders mean they are so much more than a help button. MobileHelp’s equipment is high quality and used by a number of other medical alert companies.
What users are saying:
“Everybody who lives alone should have one.”
“I test it once a month and response is pretty immediate. Plus, their customer service reps are very responsive. It’s very easy to use too.”
“I’m absolutely loving it and I have recommended it to people.”
What the company says: “MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.”
800-915-8738
#2 Bay Alarm Medical
Bay Alarm Medical offers traditional in-home medical alert systems, as well as a mobile option (for those that don’t wish to be tethered to a mobile base station). Bay Alarm Medical has a ton of positive reviews and customer testimonials out there, and we know they offer great support.
This top notch medical alert company has been one of our top choices over the past few years. See our own review of Bay Alarm Medical here. Bay Alarm Medical offers safety and peace of mind with a monthly plan starting at $19.95 per month. No long-term contracts.
Bay Alarm Medical Details:
Features: Landline and cellular in-home options, mobile option with GPS, water-resistant button.
Extras: Wireless wall buttons, “vial of life” medical information pack so EMTs can see the customer’s medical history in an emergency, caregiver tracking portal (on mobile systems only.)
Battery: 32 hour backup battery on in-home system, 72 hours battery life on mobile system.
In-home range: 1000 ft.
Cost: Starts at $19.95 monthly.
Why we chose them: Bay Alarm offers great features, but what we love most is their dedication to customer service. In fact, they even flew a team out to Portland to meet with our editors and discuss what really matters in the medical alert community.
What makes them stand out: Even the traditional in-home system has a wireless base unit, so it can be taken to another location, for example to a hotel or for a vacation with friends or family.
What users are saying:
“Bay Alarm Medical is the ideal medical monitoring system because of the balance it strikes between good features and good value.”
“After a complete comparative review process, it was clearly evident that Bay Alarm Medical offered the best overall package.”
“When I was researching different companies, Bay Alarm was the most informative and helpful. They answered all of my many questions and were very patient. “
What the company says: “Bay Alarm Medical’s mission is to provide affordable safety and peace of mind for you and your loved ones.”
Visit Bay Alarm Medical or call 1-844-284-7976
#3 Medical Guardian
Medical Guardian has been another top recommendation for years, and feedback from users has been generously positive about their products and services. Medical Guardian offers in-home medical alert systems, a cellular option and a fall detection option. Prices start at $29.95 per month and there is no equipment to purchase. No long-term contracts.
An interesting side-note: In 2015 Medical Guardian was named as one of the “Best Places to Work” by the Philadelphia Business Journal. We think this speaks volumes about the company, the people, and the culture they are building. For these reasons and more, we’re proud to recommend them. You can read our Medical Guardian Review here.
Medical Guardian Details:
Features: Landline and cellular In-home options, mobile option, new combination Wi-Fi and cellular system for more active users, water-resistant button.
Extras: Automatic fall detection.
Battery: 32 hour backup battery on at-home system, and 24 hour battery life on mobile system.
In-home range: 1300 ft on Classic Guardian, a traditional at-home system, land-line required – one of the largest ranges on the in-home market today!
Cost: Starts at $29.95 monthly.
Why we chose them: Medical Guardian offers a flexible range of units and pricing plans, and their customer service is second to none.
What makes them stand out: The 1300 feet range on the home unit is the highest we’ve seen. Their new combined Wi-Fi and cellular unit is the only such option on the market today.
What users are saying:
“Their people are above compare and went out of their way to explain their services. Unlike many of the other companies they did not try to sell me more than I needed and their overall pricing was better than the rest that I talked to.”
“I’d recommend Medical Guardian to anybody.”
“Dealing with their team has been pleasant and easy. It’s a good experience and I would recommend it.”
What the company says: “Here at Medical Guardian, there’s nothing we love more than hearing, ‘My medical alert device saved my life,’ because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.”
Visit Medical Guardian or call 1-800-311-6165
#4 GreatCall Lively Mobile
GreatCall makers of the award winning, easy-to-use Jitterbug cell phones with health & safety services also has a standalone medical alert device called the Lively Mobile.
GreatCall offers three different tiers of mobile medical alert service: Basic, Preferred and Ultimate. Included in Preferred is Urgent Care which allows you to Speak to a live nurse or board-certified doctor, 24/7 without an appointment. You can also get a prescription for common medications over the phone. GreatCall Link app helps caregivers stay informed about the health and safety of family members with GreatCall products. Ultimate includes everything from Preferred and Basic plans plus automatic Fall Detection which detects falls and calls a 5Star agent immediately plus free product replacement in case the device is ever lost, broken or stolen.
GreatCall’s mobile GPS service is on the Verizon network which sets it apart because all other major medical alert companies are on AT&T or T-Mobile networks. If you know Verizon works well in your area, Lively Mobile is a great option for you. Service starts at just $24.99 monthly for fully mobile service. Lively is a great choice because it has no contracts, no cancellation fees and the first month of service is free when you buy through our link or call the phone number. Read the full review of GreatCall Lively here.
GreatCall’s Lively Mobile Details:
Features: Fully mobile on wireless 4G network, waterproof device, charging cradle
Extras: Automatic fall detection, Urgent Care, GreatCall Link app, accessories
Battery: 24 hours minimum and can last up to 48 hours. Comes with easy-to-use cradle charger.
In-home range: No limit (cellular)
Cost: Starts at $24.99 monthly.
Why we chose them: GreatCall has the fastest agent response time, with 5Star agents responding to calls within seconds. If you want to bundle your cell phone service with medical alert service Jitterbug phones are a top-rated senior friendly cell phone.
What makes them stand out: First 30 days are free, additional services that no other medical alert offers, Verizon network, excellent, lightweight hardware, highly trained IAED 5Star agents
What users are saying:
“Easy to set up and easier to use. Very friendly and very knowledgeable people to talk to at the other end of the medical alert. Highly recommend.”
“Charges in a short period. Response time from support is fantastic.”
“The voice quality when I called was excellent and I live in a home with poor cell service quality so I really liked that feature! I would recommend this device for people who want a safety device for fall detection, GPS technology, 4G coverage, portability and ease of use.”
What the company says: “GreatCall has the best product and service all at the lowest price for a mobile medical alert service.”
Visit GreatCall today or Call 1-844-817-7842
#5 QMedic
QMedic offers one of the few “smart” in-home medical alert systems on the market today. You can choose from a wristband or pendant and cellular or land line base station. With an impressive range of 1,000ft radius from the base station, it surpasses most other in-home systems in this way.
In addition to the in-home range, QMedic also features activity alerts to detect deviations in sleep and activity patterns. You can also choose to have alerts sent to the professional monitoring center or set up family/ caregivers to be notified. Straightforward pricing starts at $30 per month regardless of cellular or land line choice. Read the full review of QMedic here.
QMedic Details:
Features: Landline and cellular in-home options, completely water proof button, proactive alerts for caregivers including mobility and sleep anomalies, whether the wearer is home, and whether the wearer is wearing the device.
Extras: With QMedic all features are included as standard – there’s no need to pay extra for monitoring and alerts. Unfortunately, automatic fall detection is not available at this time.
Battery: 24 hour backup battery, 2 year battery life on all pendants (pendants don’t need recharging.)
In-home range: 1000 ft.
Cost: $25/mo. with an annual plan or $30/mo with a month-to-month plan.
Why we chose them: The base station has an impressive 1,000ft radius, much larger than many systems we review. Beyond offering a dependable medical alert button, QMedic also features activity alerts to detect deviations in sleep and activity patterns.
What makes them stand out: QMedic makes it so easy for caregivers to monitor their loved ones and receive immediate alerts about changes in activity and mobility, or if the device is removed.
What users are saying:
“The QMedic system has already worked for us exactly the way that we need it to, and we are so thankful for this high tech system that we trust to alert us whenever she needs assistance. If you have a loved one who has the additional challenge of not being able to speak well, I recommend contacting them.”
What the company says: “ We’re a team of healthcare professionals and technologists whose mission is to keep care in network and at home.”
Visit QMedic Today or Call 1-877-740-5243
#6 LifeStation
LifeStation has been serving consumers since 1977. Recent updates to both their equipment and customer-service group has improved the overall consumer experience dramatically. We like seeing medical alert companies strive for greatness, and we are happy to see major LifeStation improvements over the past year.
LifeStation offers three medical alert configurations; A land line (traditional) offering, an in-home cellular option (for those without a land line), and a mobile (cellular) option for those on-the-go. LifeStation also offers a fall detection option, which will automatically summon help if the pendant detects a fall. Prices start at $29.95 monthly. Read our LifeStation Medical Alert Review here. No long-term contracts, 30-day money back guarantee.
LifeStation Details:
Features: Landline and cellular in-home options, mobile option with GPS, water-resistant button.
Extras: Automatic fall detection.
Battery: 32 hour backup battery on in-home option (one of the longest backup batteries we’ve seen.)
In-home range: 500ft.
Cost: Starts at $25.95 monthly.
Why we chose them: LifeStation has really listened to their customers and made huge strides in their offerings, proving their commitment to giving customers the very best service possible.
What makes them stand out: 30 day money back guarantee, long 5-day battery life on mobile unit.
What users are saying:
“Worth its weight in GOLD! Thank You.”
“The entire experience from the start was simple, easy and great. Anytime we have any contact with LifeStation employees, it has been a real pleasure.”
“The operator was informative and clear. The job could not have been done better!”
What the company says: “Around the clock, LifeStation provides technical, supervisory & operational staff to meet your needs. Whatever situation may arise, our highly skilled employees will be there.”
Visit Life Station or call 1-855-727-6797
#7 Alert1
Alert1 has a number of new medical alert systems to choose from today. They have a traditional basic pendant-style device, a pendant with fall detection, and a small mobile (cellular based) emergency response button called the “Kelsi”. Alert1 has a U.S. based emergency response center, and prices start at $19.95 per month. No termination fee, but you will forfeit pre-paid services if you cancel.
Alert1 has agreed to a no-termination fee option for Senior List customers. To receive this value-add, you must let them know you were referred by The Senior List. They will put a note in your file so you can terminate without losing your pre-paid monies. Read our Alert1 Medical Alert Review here.
Alert1 Details:
Features: Landline in-home option, mobile option with GPS, water resistant buttons.
Extras: Fall detection available for both landline and mobile options.
Battery: 24 hour backup battery on in-home system, 1 month long battery life between on mobile system.
In-home range: 600ft.
Cost: From $19.95 monthly with an annual plan.
Why we chose them: Alert1 makes choosing the right system uncomplicated and affordable. If you are choosing the mobile option, you decide between T-Mobile or AT&T, whichever offers the best cellular coverage in your area.
What makes them stand out: Their new “PAX” package gives customers complete coverage and fall detection both in and out of the home.
What users are saying:
“I am so happy with Alert1. It’s the fastest response you can get. I can’t imagine why we didn’t get this before.”
“We found Alert1’s service to be excellent and reliable.”
“The service is the best in the industry and I have literally seen them save a life! I strongly recommend Alert1.”
What the company says: “Our operators go through a rigorous training program so they know how to handle and help you through any situation.”
#8 RescueTouch
RescueTouch offers a different twist to the cellular medical alert arena. One look at their medical alert pendant, and you’ll know what we’re talking about. Futuristic looking design of the RescueTouch equipment offers great form and functionality which we really appreciated during testing. RescueTouch medical alerts are offered throughout the U.S. and the company is based in Florida.
One of the unique features of RescueTouch is that this product is not dependent on a call center. For example, if you wanted your device to call 911 each time you depress the pendant button, it will do just that. Want the pendant to call a family member or caregiver? The unit can be programed to do that too! There is a plan for every scenario, and these choices give families a lot of options when it comes time for consumer safety. Read our RescueTouch Review here. No long-term contracts. Prices start at $19.95 monthly.
RescueTouch Details:
Features: Unique cellular button with many optional extras, flexible set up so it will call the monitoring center, contacts, or emergency services, depending on preference, water resistant button.
Extras: Automatic fall detection, geofencing, two way “chit chat” option (ideal for couples), GPS location, online informational site.
Battery: 7 day battery life.
In-home range: This product is cellular, so works anywhere with cell service.
Cost: Starts at $19 monthly.
Why we chose them: RescueTouch is unique – the wide range of cellular options means there is something to suit everyone. Users can set up the medical alert to contact family or friends vs monitoring center.
What makes them stand out: Their flexible approach and space-age looking mobile button sets them apart from the crowd.
What users are saying:
“I love the feature that we have the option to contact family members first instead of going straight to the EMT’s”
“Excellent product and customer service.”
“The call center was so understanding when she hit the button by accident.”
What the company says: “Our Personal Medical Alert Systems provide immediate response and care from highly trained medical alert response professionals or family and friends, allowing loved ones to live and travel stress free.”
Visit Rescue Touch or call 800-209-3815
We hope this list makes it easer to choose the right medical alert system. Have you used any of the systems on this list? Have we missed any one you think should make the list? Let us know in the comments below.
Hello, I am looking for an alert system for my mother. She is in a senior living home, on an independent living floor. The staff there recommends that she get a device that would be programmed to call their front desk, instead of going to 911. Is that possible with these companies you’ve listed? And do I understand correctly that you can add this service to a cell phone plan, so then you don’t have to install a landline? Thank you in advance!
Hi Julia- Yes, the medical alert systems listed above will be able to contact the front desk as her first point of contact through the monitoring center. In regards to the cellular options, no need for a landline and no need to add to a cell plan. They have a monthly monitoring fee, but no additional fees for cellular. Does that help? Let me know if you have additional questions. Best, Amie
My worked is taking care 91yrs.old man, for 6 years now. He has phlegm stock on the throat, so he usually choke in eating, can not eat well need to blend the foods hard time to swallow. Also can’t push hard the bowel. Please help me in natural way. Thank you so much
The Great Call battery does NOT last a minimum of 24 hours. Our experience is around 8-11 hours. I just called Great Call and was told 8 hours is acceptable to them. This means that my loved one is not protected the whole day.
You vaguely mentioned Life Alert. I talked to them on the phone and received much information. They are sending a brochure. They are expensive. Can you give me specific details why they don’t appear among the top ten systems? My wife has dementia. I am in good health, age 82. She cannot use the telephone. My family does not live nearby and are concerned that if I had an accident and could not help myself I could be in big trouble. We do not travel anymore and are concerned about home and local area coverage. I would also need a lock box because we keep our doors locked day and night. Thanks in advance for your assistance. Ed Danko
Hi Ed,
Our last review of Life Alert shows that they have a three year contract for subscribers, we only recommend providers who don’t lock users into long term contracts. Hope that helps, let us know if we can answer any additional questions. Best, Amie
I contacted Life Alert the day before my Mother-In-Law suffered a minor stroke. Two of the companies I contacted called me the second day I was with her in the hospital. I explained to both what had happened, their responses were completely different. Bay Alert was completely understanding, sympathetic, and told me to contact them if they could be of further assistance. Life Alert said, “Sorry to hear that” and then launched into their sales pitch again. The difference was a three year contract at three times the price with no way to get out of it except through death or complete incarceration in a skilled nursing facility vs. a fair price, understanding, and assistance if we needed it. No Brainer Here!
Thanks for putting together this list! Another great option that I have seen out there is the Belle Medical Alert from POM Tech Solutions [URL Redacted-admin].
Great article, very informative, and saved me a lot of work. Thank you!
What happens if you push the button, but you are in another room with the door closed and cannot hear the base when they answer you?
My mom has had issues with the GPS not able to accurately identify her home address. The company is thinking it is due to slate shingles on house or that it is a brick house. Has anyone else had this issue? What would you suggest looking for in a device that would get around it?
I am getting a service dog and need to get a system that is service dog friendly. He’s a lab. I am active and need mobile service and am not sure he could activate those buttona. Do I also need a home system ( cel based)? I’m home a lot. Those units appear to be more service dog friendly in button size. Do you have suggestions?
Thanks
Hi Ann, If you have a cellular system, you don’t need to have a home based system. The cellular system will cover you in and out of your home. The cellular units are larger in size than a pendant worn in the home, given how smart service animals are, I’m sure he could be trained to press the button. I would also look for a system with automatic fall detection as another measure of safety. Hope that helps! Best, Amie
I would like to know the smallest, most lightweight device. Right now I have Great Call which is fine except it is heavy and the neck cord is an irritation. Some friends have really small and light devices, both neck and wrist. I would like to switch to something like that.
Hi Val, Sorry to hear that your current system isn’t working well for you. The first four companies on this list, MobileHelp, Bay Alarm Medical, Medical Guardian and QMedic all offer a small, lightweight pendant or wrist button that may work for you. However, since your current system is cellular, if you are looking for another unit that works for you when you are out and about, you will still need a cellular device and these tend to be larger in size and weight due to the capabilities of the system. Hope that information helps, please let us know if you need additional information. Best, Amie
i just purchased 911 from HSN it requires no contract and no phone. it
goes direct to 911. i would appreciate your review of this. i bought the bundle pendant and watch 50% off at $79.00
Can you please let me know which service is best for people who want to use it both in and out of home? Thank you.
My mom lives alone and her doctor has recommended she get a medical alert system. she is at the low end of needing one but does need one. She would like it to call a center and then have the center call 911 or a family member based on the reason for the call. Which would you recommend?
Hi Holly, It sounds like her needs are pretty straightforward, does she want something that works in the home or when she is out and about also?
in the home mainly
or she would like it to have the option to call 911 or a family member**
Why was MedicalAlert left off the list?
FYI I just cancelled my greatcall after having it since Feb. It did not hold the charge long enough. I charged every nite , but I was losing the charge about 9 the next evening. I was told I could try losing some benefits and it might last longer. Did not find this a satisfactory answer. I am in my 80’s so I don’t run races. Any suggestions?
Hi Arlene, Actually, we just reviewed MedicalAlert, you can read the full report here- https://www.theseniorlist.com/2018/05/product-review-medical-alert/. The cellular unit I tested held a charge for 5 days. Let me know if there are any other questions I can help you with! Best, Amie
My husband has early dementia. I am able to leave him alone for short periods. He is otherwise very healthy . He doesn’t know how to dial a number anymore or quick dial, but he should be able to press a button. I’d like a way for him to get directed to my cell phone, so I can call him (he can answer a phone). Then I could either come home or get him what he wanted if at the store. He doesn’t leave the house except to go on the deck. Which devise woud be most cost effective for my needs.
Hi Sandi- Do you think your husband would prefer a watch-type device or would he mind wearing a pendant or something attached to his belt? Let me know and I can advise from there. Best, Amie
I’m looking for a friend who is “with it” and would wear a watch-looking alert device on his wrist, but not a button around his neck. Central monitoring not necessary, just a round-robin call setup. Anything like that you’re aware of?
Hi- MobileHelp just came out with a new watch, although monitoring is part of the package. We are working on reviewing this product, but you could give them a call if you want additional info- 800-921-2813. Hope that helps! Best, Amie
We live on a mt. and the cell reception is iffy when yu are not in the house. I am concerned with my husband falling outside as he did last night and I did not hear him calling me.Do any of these systems have sattelite connections to boost the reception?
Also, if you only have one main base, how can a person hear the operator from allover the house?
Hi Liz,
I’m not aware of any systems with a satellite connection to boost the signal. Do you have a land-line in your home? If cellular is not reliable, land-line would be the way to go. Some of the land-line units have a huge range that could theoretically cover parts of your yard (would need to be tested of course). The speakers on the base units are surprisingly loud, and if the operator isn’t able to get a clear picture of what’s going on, then they would work their way through the notification protocol for an emergency, which may include trying to get ahold of you first if that’s what you prefer. I would also recommend looking at ResponseNow- they have a traditional land-line system with the option of adding a fall-detection pendant with a two-way speaker so that you don’t have to worry about the range of the speaker base station. Here is the link- https://responsenow.com/falldetection. I hope this helps, please let us know if you need additional info. Best to you and your husband. Amie
I would like to get a medical alert device. I am 80 years old, but presently in good enough physical conditioning to bicycle regularly.
I live alone, and would feel more comfortable with a device. I would like to wear it around my neck.
Do you recommend that I get the #1 recommendation from your list?
I would prefer a device that is compatible with a cell phone.
Do you have these devices on hand, so that I could evaluate them. If not, how should I proceed?
I presume there are charges to purchase the equipment, or at least one can rent them. I wouldn’t like to initially have any longer term agreement than 3 months. If the device works out I would get a year-long contract.
You state that the recommended devices are bulky. How bulky? I was hoping for a smaller device.
Do I work with you about getting the device, or do I communicate directly with the companies you recommend?
Do you recommend the devices in their order that you list?
Hello Edward – Thanks for your questions. We recommend medical alert system providers based on a decade of working with companies, evaluating their equipment (and service), watching and reporting on consumer reviews, and more… The mobile (cellular) pendants are bulky. If I were active, it would get in my way. One of the really cool options that are coming down the pike are medical alert smartwatches.
My husband is currently testing MobileHelp’s medical alert watch which is housed in a Samsung Gear SE Frontier watch. It looks and functions awesome!
Many medical alert companies today will not charge you for the traditional medical alert equipment. You’re only responsible for the monthly fee, (and possibly a set-up charge).
The SmartWatch from Medical Guardian I mentioned above costs the same as if you were to purchase the watch yourself (and you get to keep it). For an active person (like you), I’d recommend that watch. If you want a traditional medical alert – Go for any of our best/recommended companies. They are all great to work with. Make sure you tell them The Senior List sent you – For the best service available. Hope this helps you.
I bought a GreatCall which requires a Jitterbug phone and have discovered that that phone will not accept Square use which I need. Do any of the systems you recommend allow Square usage and what phone must I have?
Get the Lively model and skip the phone. This can be worn in the shower. Use your cell phone for whatever you want but the Lively from Great Call is awesome.
I do not have WiFi or a land line. I only have a flip-phone. Is there an in home system available for me?
Hi Diana,
A mobile (cellular) medical alert system would be your best in-home option. It acts and works just like the traditional in-home system, but simply uses a cellular connection to contact the call-center in case of emergency. Over half of all medical alerts sold to day are cellular enabled devices. Most (if not all) of the Medical Alert (or Personal Emergency Response System) companies that we recommend have cellular options.
Why was “Life Alert” left off your list? What are the negative reasons? I’m looking for a system that doest all they do or more.
Hello JP,
After rating and reviewing medical alert systems for a decade or so, we’ve found a select few that meet our stringent criteria. Those are listed in our best of list and/or our recommended list(s) over the years. A few of the criteria we look at include: Consumer transparency, product quality, customer responsiveness, customer complaints (on all websites), contract terms and conditions, pricing, and those that have both vision/values that reflect best in class practices.
Hope that helps –
My Mom has cochlear implants (both ears). She struggles to hear/understand phone calls (even at maximum volume on speaker). Without the hearing assistance (sleeping/bathing) she is completely deaf. Do any medical alert devices address the challenges of communicating with the hearing impaired / deaf?
That’s a great question Sandy! We recommend that if people are going to be taking off their Medical Alert System, they should consider a wall mounted medical alert somewhere near the tub (within reaching distance from the floor). We just visited MobileHelp out in Florida, and they will be launching a new base station that looks just like a tablet. It will allow for different check-in’s (like video) if necessary. Not sure when they’re going to be releasing that, but it will be in the near future.
Worst case scenario – If your mom presses her emergency pendant button and the call-center doesn’t get a verbal response from her (via the base station), emergency responders will be dispatched to assess the situation. I remember my grandmother used to press her’s ever so often (just to be safe) and we encouraged her to continue to do so… That’s what it’s there for!
Which system would be best with a Parkinson patient?
I would recommend any of our recommended top 3 for those needs. They are very solid.
My mom leaves in a remote area and the only cellular service is US Cellular I’m looking for a service where this isn’t a problem. She is alone and 80 and subject to fall especially if outside her home. Is there a service that can use her cellular service or can you recommend a company that can help with our situation
Hi Beatrice, Unfortunately, it looks like US Cellular is not compatible with medical alert systems, I found this information here- https://www.uscellular.com/uscellular/plans/disclaimer-homephone.html. I hope this is helpful, are there any other cellular options for your mom? Best, Amie
To whom it may concern,
Which ones service the metropolitan area in Puerto Rico. I need to get one for my mom who lives there as soon as possible.
Hi Shirley, I don’t know about service in Puerto Rico for medical alert systems. Our recommendation is to call the top 3 on this list to see if they service that specific geographic area. Sorry I couldn’t be more help on this one!
Are the call stations for these medical alert systems all home based, or they outsourced?
Having a quick response without having to go through a third party is important.
Where in your survey does the Medical Alert company stand? Any reviews on them?
Hi Shirley, We review all of the medical alert companies that we recommend. You should see a link to the specific reviews within the post. Most of the major medical alert system providers contract with a 3rd party call center. We toured one of the biggest while we were in Utah during an industry event. In many cases, these 3rd party emergency call centers work better than a direct connect to 911, because they can assess, triage, and summon help (from the proper source) when necessary. Hope that helps! Hit us back if you have other questions. 🙂 We’re happy to help.
Are there any of these services that work with a pacemaker?
Hi J D, Most of the manufacturers we recommend are fine to use with a pacemaker – But we always recommend that you check with your doctor (or the pacemaker manufacturer) to ensure that the pacemaker you have is NOT susceptible to RF emissions consistent with the frequency of your specific medical alert system. Many people with pacemaker can benefit from a medical alert system, but it’s important to do a bit of research to make sure everything is compatible.
I live alone and most times door is locked, how can entry be made if I cannot unlock door?
Hi Leo, Many of the PERS (Personal Emergency Response Systems) vendors mentioned sell “Lock Boxes”, which fit on your door knob (with a key inside). The call center personnel will have the code to that lock box and pass it along to the first responders that they send. I suppose in an emergency, first responders (or family members) might need to force an entry… Hope that helps!